All Client Account changes, with the exception of company names, are handled by the named Administrator of the account by logging on to our web site using the assigned login and password.  Vault Networks' staff do not have the capability to make changes to client accounts on behalf of named Administrators.

Administrators can change company address, billing email address, add/delete/change users and access rights, open service tickets, authorize charges to accounts, view invoices, and a variety of online reports.

There is a limit of one Administrator to a client account and one client account per company.

Please see attached Client Account User Role Definition for additional information.